twtms Privacy Policy
This policy describes in detail how your personal information is collected, used, and protected.
Purpose of This Policy
twtms ("we", "us", or "the platform") is a trusted online betting and casino service operated for users in Bangladesh. This privacy policy ("policy") informs you about what information we collect when you use the twtms website (https://twtms.cam), why we collect it, how that information is used, who it may be shared with, and how you can maintain control over your information.
By using twtms services, you will be considered to have read, understood, and agreed to the terms of this privacy policy. If you have any questions or concerns about this policy, please contact us before using the service.
This privacy policy applies only to individuals aged 21 or older. We do not knowingly collect personal information from minors.
Information We Collect
We may collect various types of information when you register on the twtms platform and use our services. The information collected is listed below by category:
1.1 Information You Provide Directly
When you share information with us directly:
- Identity Information: Full name, date of birth, and national ID number.
- Contact Information: Email address and mobile number.
- Account Information: Username and password (stored in encrypted form).
- Financial Information: bKash, Nagad, Rocket, or Upay number — for transaction processing only.
- Communication Records: Details of your conversations with our support team.
1.2 Automatically Collected Information
When you browse our platform, some information may be collected automatically:
- Device Information: IP address, browser type and version, operating system.
- Usage Information: Pages you visit, links you click, session duration, and date and time.
- Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8 for details).
- Location Information: Approximate geographic location based on your IP address.
1.3 Information Received from Third Parties
In some cases we may receive information about you from trusted third parties such as identity verification agencies or payment processors, which helps us maintain the quality of our services.
Purpose of Data Use
We use the information we collect for the following purposes:
- Account Management: To create, verify, and maintain your twtms account.
- Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Service Improvement: To personalize your experience and improve platform functionality.
- Security: To prevent fraud, money laundering, and other illegal activities.
- Legal Compliance: To comply with applicable laws and regulations.
- Communication: To send account notifications, transaction confirmations, and support.
- Responsible Gaming: To identify excessive play patterns and provide assistance when needed.
- Marketing (with consent): To inform you about relevant offers and promotions, subject to your permission.
We never sell your personal information or transfer it to any third party that would use it for their own marketing purposes.
Data Storage and Security
twtms gives the highest priority to protecting your personal information. We apply industry-recognized security measures:
- SSL Encryption: All data transfers between you and our servers are encrypted using SSL/TLS technology.
- Password Hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are used.
- Access Controls: Only authorized staff who need access for their work can access your personal information.
- Regular Security Reviews: Our systems and processes are regularly tested through security assessments.
- Data Backups: Regular secure backups are maintained to prevent data loss.
3.1 Data Retention Period
We will retain your personal information for as long as your account is active or as needed to provide services. After an account is closed, we may retain certain information for as long as required to meet legal obligations, resolve disputes, and enforce our agreements.
At the end of the retention period, data is securely deleted or anonymized.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share information in the following specific circumstances:
4.1 Service Providers
We work with trusted third-party service providers who help operate services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers. These providers are bound to process your information only according to our instructions and may not use it for their own purposes.
4.2 Legal Requirements
We may disclose information as needed to comply with legal obligations, in response to lawful requests from government authorities, to comply with court orders, or to protect the rights and property of ourselves or others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be included among the transferred assets. We will give you notice before such an event and you will have the opportunity to make a choice.
4.4 With Your Consent
Before sharing your information for any purpose not described above, we will obtain your explicit consent.
Payment and Financial Information
twtms supports Bangladesh's major mobile financial service (MFS) platforms. Our commitments regarding the protection of transaction-related information are as follows:
- Minimal Data Collection: We collect only the financial information necessary to complete a transaction.
- Full Numbers Not Stored: For security purposes, complete mobile banking numbers are not stored in our systems.
- Encrypted Channels: All financial transactions through bKash, Nagad, Rocket, and Upay are processed over encrypted channels.
- Minimum Deposit ৳300: The minimum deposit amount for each method is ৳300 and the minimum withdrawal amount is ৳1,000.
- Transaction Records: Financial records are retained for the period required by legal obligations.
Your Rights and Choices
You have the following rights over your personal information:
- Right of Access: You have the right to request a copy of the information we hold about you.
- Right to Rectification: You have the right to request correction of incomplete or inaccurate information we hold about you.
- Right to Erasure: In certain circumstances, where there is no longer a legal basis for holding your information, you have the right to request that it be deleted.
- Right to Restriction of Processing: In certain circumstances, you have the right to request that we restrict how your information is being processed.
- Right to Portability: You have the right to receive the information you have provided in a structured, commonly used format.
- Right to Object: You have the right to object to processing of your information based on legitimate interests.
- Right to Withdraw Consent: Where we process information based on consent, you have the right to withdraw that consent at any time.
To exercise any of the above rights, please contact us using the contact information provided below. We will respond to your request within a reasonable time.
Protection of Minors
twtms strictly does not provide services to individuals under the age of 21. We do not knowingly collect or process personal information from minors.
We verify age during the registration process, and if we learn that a minor is using our services, we will immediately close that account and delete the related information.
If you believe that a minor has registered on our platform, please notify us immediately at [email protected].
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
8.1 Types of Cookies
- Essential Cookies: Required to maintain login status and for security. The website cannot function properly without these cookies.
- Functional Cookies: Used to remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to understand how users interact with our site, which helps improve the service.
8.2 Cookie Controls
You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some parts of the website to not work properly.
International Data Transfers
To provide our services, your information may be transferred to and stored on servers located outside Bangladesh. In such cases we ensure that:
- Adequate safeguards are applied when transferring data.
- Third-party providers are contractually bound to comply with appropriate data protection standards.
- Necessary technical and organizational measures are taken to ensure the security of your information.
Changes to This Policy
We may update this privacy policy from time to time. For any significant changes we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email wherever possible.
- Display a clear notice on the platform.
Continuing to use twtms services after the updated policy is published will be considered acceptance of the updated policy. We recommend that you review this page regularly.
Contact Us
To ask any questions about this privacy policy, raise concerns, or submit a request to exercise your rights, please contact us through any of the following methods:
Your privacy is very important to us. We will carefully review your request and take appropriate action in accordance with applicable law and this policy.
Learn More — Important Policies
Stay informed about twtms's complete policies and enjoy responsibly.